EMPLOYER SUBSCRIPTION TERMS

Website: https://yokeconnect.com | Email: admin@yokeconnect.com

1. Parties and agreement

This agreement is between YokeConnect Ltd ("YokeConnect", "we", "us" or "our") and the business, organisation or sole trader identified at registration ("Employer", "you" or "your"). YokeConnect Ltd is registered in England and Wales under company number 17334598, with its registered office at The Pagoda, 30 Avenue Road, Bournemouth, BH2 5SL, United Kingdom.

The individual accepting these terms confirms that they are at least 18 years old and have authority to bind the Employer. These terms incorporate the Website Terms of Use, Privacy Policy and, where applicable, the Data Processing Agreement available through the Platform. These terms prevail for Employer subscription matters.

2. Definitions

Authorised User: an employee, officer or contractor authorised by the Employer to use the Account for the subscribed Venue.

Candidate: a hospitality professional or job seeker registered on YokeConnect.

Candidate Data: personal data about a Candidate accessed, received or generated through recruitment activity.

Employer Content: business information, branding, jobs, screening questions, messages, notes and other material submitted by the Employer.

Platform: the YokeConnect web platform available at https://yokeconnect.com and its authenticated services.

Promotional Access: complimentary or discounted access granted under a stated offer, invitation code or programme, including the Business Demo.

Services: the Employer recruitment, search, messaging, application and account-management features made available through the Platform.

Subscription: a 12-month paid access period or a Promotional Access period governed by these terms.

Venue: one physical hospitality business location, property, establishment or operating site identified in the Account.

3. Subscription scope

Each Subscription covers one Venue only. A group, chain or operator with multiple locations must obtain a separate Subscription for each Venue unless YokeConnect agrees a written enterprise arrangement.

A Subscription includes access for up to eight Authorised Users assigned to that Venue. Authorised Users must use named accounts. Shared credentials, generic logins and access by unrelated businesses are prohibited.

Within the enabled features and fair-use, security and legal limits, the Employer may post genuine roles, search for relevant Candidates, manage applications and communicate directly without a per-hire recruiter fee. YokeConnect may apply technical rate limits and safety controls to protect the Platform.

4. Services and Platform role

Depending on verification, payment or Demo status and feature availability, the Services may include Employer profiles, job creation and publication, Candidate discovery, applications, messaging, pipeline tools, business verification, maps, reporting and support workflows.

YokeConnect provides recruitment technology. We do not employ Candidates, select or recommend a final hire, negotiate employment terms as agent, conduct an Employer's statutory checks, or guarantee applications, interviews, hires, retention or financial savings. All recruitment and employment decisions remain with the Employer and Candidate.

5. Employer verification

Employer access may be subject to email verification, manual business review, risk checks and advisory Companies House lookup where a UK company number is supplied. We may request lawful business information such as legal name, trading name, registration or VAT number, address, website and authorised contact details.

YokeConnect does not routinely request government identity documents from Employer users. Approval or a verification badge is a limited Platform control, not an endorsement, guarantee of solvency or confirmation of legal compliance. We may re-review an Account at any time.

6. Fees, payment and term

6.1 Standard fee

The standard Employer Subscription Fee is GBP 1,200 for 12 months per Venue. The checkout page will show the total amount payable, including VAT or similar sales tax where applicable, before payment is confirmed.

Stripe processes payments. YokeConnect receives customer, invoice, subscription and payment-status information but does not store complete card details. The Employer authorises Stripe and YokeConnect to take the charges clearly presented at checkout and under these terms.

6.2 Subscription period and auto-renewal

A paid Subscription starts when payment is successfully confirmed and continues for 12 months. When payment details are provided and a paid or converting Promotional Access Subscription is activated, auto-renewal is enabled by default.

Unless auto-renewal is turned off before the renewal charge, the Subscription renews for another 12 months at the price notified for that renewal. We will send renewal reminders at the times required by law and, for an annual renewal, at least 30 days before the scheduled charge. Auto-renewal can be turned off through available account settings or by emailing us.

6.3 Price changes

We may change the fee for future Subscription periods by giving at least 60 days notice. A higher fee does not affect the current paid period. If you do not accept the renewal price, turn off auto-renewal before the charge date.

6.4 Failed payments

If payment fails, we may notify the Employer, retry the payment up to three times during a 14-day period, restrict new recruitment activity and suspend access if payment remains outstanding. The Employer must maintain valid payment information. We may recover reasonable costs lawfully incurred in collecting an undisputed overdue business debt.

7. Promotional access and Business Demo

Promotional Access applies only where expressly offered and accepted. The offer page, invitation, code or confirmation email forms part of these terms. Offers are non-transferable, have no cash value and may be limited by number, location, date or eligibility.

7.1 Business Demo

An eligible Employer may receive a single-use Business Demo invitation for one Venue. The Demo permits the first three genuine job postings to be published without a Subscription fee where the Employer:

After all three Demo postings have been used, the Employer may continue to manage applicants and use permitted lifecycle actions for existing jobs, but it may not create or publish another vacancy or materially edit, repurpose or recycle a published or paused job into a different vacancy until it activates a paid Employer Subscription. The Demo does not automatically convert into a paid Subscription and no charge is taken without an affirmative checkout instruction.

YokeConnect may revoke an unused or active Demo invitation for fraud, misuse, ineligibility, duplicate claims, security risk or breach of these terms. Revocation does not affect accrued payment obligations or the Employer's responsibility for its published content.

7.2 No stacking and misuse

The Business Demo cannot be combined with an Ambassador code, referral reward or another introductory offer. Only one Demo may be claimed per Employer and Venue. We may withdraw an offer obtained through duplicate entities, false information, code resale, artificial job postings, abuse or other breach.

8. Employer obligations

The Employer must:

The Employer is responsible for all activity under its Account and for the conduct of its Authorised Users.

9. Job postings and recruitment conduct

Every job must relate to a real vacancy or genuine talent-pipeline need for the subscribed Venue. The Employer must not post fake, duplicate, misleading, expired, unlawful, discriminatory, commission-only or unrelated advertisements. Salary or pay information must be provided where the Platform requires it.

YokeConnect may review, reject, pause, edit for formatting, request clarification on, or remove a job that appears unsafe, unlawful, misleading, duplicated, expired, outside hospitality scope or inconsistent with these terms. YokeConnect does not assume responsibility for the Employer's legal obligations by conducting moderation.

10. Candidate Data and data protection

The Privacy Policy explains YokeConnect's controller activities. In general, YokeConnect and the Employer act as independent controllers for their own purposes: YokeConnect controls Account, profile, discovery, security and Platform operations; the Employer controls its recruitment decisions and any Candidate Data it accesses, exports or records for its own purposes.

The Data Processing Agreement applies only to the limited processing activities in which YokeConnect acts as processor on the Employer's documented instructions. Contract labels do not change the parties' legal roles where the factual processing shows otherwise.

The Employer must provide any privacy information required by law, use an appropriate lawful basis, restrict access, retain Candidate Data only as long as necessary, honour data-subject rights, secure exports and delete data when no longer required. The Employer must not use Candidate Data for unrelated marketing, sale, profiling, data enrichment or recruitment for an unsubscribed third party.

11. Employer Content and licence

The Employer retains ownership of Employer Content. It grants YokeConnect a worldwide, non-exclusive, royalty-free licence to host, copy, format, display, transmit and moderate Employer Content only as needed to provide, secure, promote and administer the Platform and the Employer's chosen visibility. The Employer warrants that it has the rights and permissions required to submit the content.

12. Acceptable use

The Employer and Authorised Users must not:

13. Suspension and investigation

We may restrict, suspend or investigate an Account where reasonably necessary for non-payment, suspected breach, unlawful or unsafe recruitment, data misuse, security risk, fraud, sanctions concerns, excessive complaints, technical protection or legal compliance. We may preserve relevant evidence and contact affected users or authorities where lawful and necessary.

Where appropriate, we will provide the reason and an opportunity to respond or remedy the issue. Urgent action may be taken without notice where delay would create material risk.

14. Cancellation, termination and refunds

14.1 Employer cancellation

The Employer may turn off auto-renewal at any time. This prevents the next renewal but does not end or refund the current paid period. The Employer may request Account closure by email; closure does not remove payment obligations already incurred.

14.2 Termination by YokeConnect

We may terminate for a material breach that is not remedied within a reasonable period after notice, or immediately where the breach is serious, incapable of remedy, unlawful, fraudulent, unsafe or materially compromises the Platform, Candidate Data or other users.

We may also terminate a paid Subscription for convenience on at least 30 days notice. In that case, we will refund the unused portion of the standard fee paid for the affected Venue, calculated by whole unused days, unless the Subscription was complimentary.

14.3 Refund position

Except where these terms or law require otherwise, paid business Subscriptions are non-refundable after access begins, including for unused time, low usage, dissatisfaction, failure to hire, closure of the Venue or a decision to use another recruitment method. This does not affect remedies for YokeConnect's material breach.

14.4 Effect of termination

Access ends, jobs and profile visibility may be removed, and Candidate Data must no longer be used except where the Employer has an independent lawful basis and retention obligation. Data within YokeConnect is returned, deleted, anonymised or retained in accordance with the Privacy Policy, Data Processing Agreement, legal obligations and backup cycles.

15. Service availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted availability. Maintenance, security work, internet failures, third-party outages and force-majeure events may affect access. We may update, replace or discontinue features. We will give reasonable notice of a material reduction to core paid functionality where practicable and provide a remedy where required by law or these terms.

16. Intellectual property

YokeConnect and its licensors own the Platform, software, design, branding, databases, documentation and related intellectual property, excluding Employer Content and Candidate-owned content. We grant the Employer a limited, non-exclusive, non-transferable and revocable right for Authorised Users to use the Services during a valid Subscription for the subscribed Venue.

17. Confidentiality

Each party must protect the other party's confidential information using reasonable care and use it only to perform this agreement. Candidate Data is confidential. Confidentiality does not apply to information that is public through no breach, lawfully received without restriction, independently developed, or required to be disclosed by law. This section survives termination.

18. Warranties and disclaimers

Each party warrants it has authority to enter this agreement. YokeConnect will provide the Services with reasonable care and skill. Except as expressly stated, the Platform is provided on an "as available" basis and we do not guarantee a particular number or quality of Candidates, applications, interviews, hires, savings or business results.

Candidate information is user-supplied and may be incomplete, outdated or inaccurate. Employer verification and moderation are limited controls and do not replace the Employer's due diligence.

19. Liability

Nothing in this agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, wilful misconduct, breach of confidentiality or data-protection obligations to the extent liability cannot lawfully be limited, or any other liability that cannot be excluded by law.

Subject to the preceding paragraph, neither party is liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, business opportunity, goodwill or data, except that direct restoration costs for data loss caused by a party's breach are not excluded merely because they are financial.

Subject to the exclusions above, YokeConnect's total aggregate liability arising from a Subscription in any 12-month period will not exceed the fees paid or payable for the affected Venue during that period. This cap does not reduce any express refund obligation.

20. Indemnity

The Employer will indemnify YokeConnect against third-party claims, regulatory costs and reasonable legal expenses arising from unlawful or misleading Employer Content, the Employer's recruitment conduct, misuse of Candidate Data, breach of employment or data-protection law, or actions of Authorised Users, except to the extent caused by YokeConnect's breach, negligence, fraud or wilful misconduct. YokeConnect must give prompt notice and reasonable control of the defence, subject to protection of its interests.

21. Changes to terms

We may change these terms for legal, security, operational or product reasons. Material changes affecting price, renewal, cancellation, liability or core scope will be notified in advance and normally apply from the next Subscription period, unless an earlier change is required by law or security necessity. Continued use after the effective date constitutes acceptance where permitted.

22. Governing law and disputes

This agreement and non-contractual obligations arising from it are governed by the laws of England and Wales. The parties will first attempt in good faith to resolve a dispute through written escalation. The courts of England and Wales have exclusive jurisdiction, except where mandatory law requires otherwise.

23. General

This agreement and incorporated documents form the entire agreement for the Subscription. If a provision is invalid, the remainder continues. A delay in enforcement is not a waiver. The Employer may not transfer this agreement without written consent. YokeConnect may transfer it in connection with a genuine corporate reorganisation, financing or sale, provided the Employer's material rights are not reduced. No third party may enforce it under the Contracts (Rights of Third Parties) Act 1999.

24. Contact and notices

Notices, billing queries, complaints and legal communications should be sent to admin@yokeconnect.com or by post to YokeConnect Ltd, The Pagoda, 30 Avenue Road, Bournemouth, BH2 5SL, United Kingdom. Notices to the Employer may be sent to the Account owner or billing email.